Do you have questions about Molo modo21? 

You are in the right place!

Here we have tried to summarise the ones we are most frequently asked. We have broken them down by topics to make it easier for you to find them.


1. Participate in our palanche points loyalty programme, which gives you discounts and benefits.

2. You can manage your addresses, change them, add new ones, so your parcel always arrives at its destination without any problems.

3. You can see your order history, find your favourite products, automatically put them in your shopping cart with the 'reorder' function. By registering on our site you will have a more personalised shopping experience.

If you want to start taking advantage of the exclusive benefits for registered customers, you can register by clicking here

Don't despair! Go to the login page (by clicking on the little man at the top right) and from there you have the option of requesting to reset your password linked to the previously registered email.

You can easily find all your previously registered addresses by logging into your profile: from here you can manage your addresses, add new ones and change them.

You can manage your addresses at this page.

However, if you have an order in progress and need to change your delivery address, you must urgently contact customer service before your order leaves our warehouse.

Convenient, isn't it! All registered customers have the possibility of accessing their history of orders made from which they can select what they want to reorder by clicking on the 'reorder' button: automatically the products are placed in the shopping cart, from where you can choose what you actually want to buy, e.g. if you want to change the quantity or add something else. It is a very practical function that saves you time, one more reason to register :)

If you are not yet registered and would like to register so that you can keep track of your orders and reorder easily, click here

It is our exclusive programme for registered customers that rewards you with discounts and promos! On delivery of each of your purchases you will earn palanche points ('palanche' in Genoese means 'money' but in the broadest sense, also in an ironic way). These points give you access to dedicated benefits. For all the details, we refer you to the page.

There are notebooks and phone notes... but there is also our customer service, which is here specifically so you can figure out which of the hundred thousand email addresses you registered with: contact us via WhatsApp and we will assist you.

To be among the first to discover products that have just arrived on the site, to get access to speciality flash sales, because it's always good to hear!

Scroll to the bottom. On all pages of the site you will find the form to complete to subscribe to our newsletter.


You can also buy as a guest customer. By registering you will have benefits such as earning our palanche points and getting discount vouchers.

If you would like to start enjoying the exclusive benefits for registered customers, you can register by clicking here

Purchasing on the Molo modo21 e-commerce is very simple: you can add the desired products to your shopping cart either from the general product list or by entering the specific product page. Once you have chosen the products and quantities (always modifiable) you can proceed with the purchase by entering your delivery details and concluding the payment.

Also for e-commerce we continue to follow the philosophy that guides our Trattoria Cavour modo21, namely to offer popular local cuisine. The catalogue will mainly feature Ligurian specialities, but we do not exclude sorties outside the region so that you can always taste something new and good.

If you can't find one of your favourite Ligurian products on sale, let our customer service know so that your request can be passed on to the people doing the shopping. The catalogue of products you see is always evolving, so we may already be planning to add the product you can't find on sale. Our advice is always to subscribe to the newsletter so that you receive the latest news first.

On all product pages in the list below the description there is a title 'Ingredients', click there to access the label. Please note that the information in the 'Ingredients' field is provided directly by the manufacturers, who are also responsible for updating it. Therefore, in the event of any discrepancies between the information on the website and that on the label, we refer you to what is actually written on the item received and we urge you to always consult the product label before eating.

Don't despair, absence is usually short-lived and you can keep up to date on availability with our alert, by registering your email in the dedicated field in the product sheet: you will then receive a message in your box when the product is back in stock. For more information always check the product page if it is indicated if it is a seasonal product.

No, there is no minimum order, but it's not like buying just one jar of pesto will make you look more Genoese! (local cheapness is a myth)

In order to provide you with the best shopping experience, your order must be registered on the site. So if by chance you encounter any difficulties in completing your order just contact us and we will proceed step by step together over the phone. 

Of course! When you place your order, you will be asked which address you want to send it to: so if you want to send it to a third party, enter their address (please make sure it is correct and complete with all data, e.g. house number or extension number); then enter your own address as billing address.

If you are registered, you can save several delivery addresses and manage them when ordering. 

You can manage your addresses at this page.

Just above the button to conclude your order we have placed a dedicated field in which you can enter notes regarding your order or other things you want us to know. You can use this field to send us a text to attach as a greeting card. In case you need to add something else or change your message after you have already completed your purchase, you can write to us via our contact details (form on the website or email).

The receipt with the order summary is always sent only to the email address with which the order was placed.

Do you have a special occasion or a specific date when you need to receive your order? Please enter your request in the order notes and if we need further information our customer service will contact you.

We try to build our service on speed of order processing. Contact us now on whatsapp with your order reference to add the desired products.

Of course! The order can be cancelled by contacting us immediately via whatsapp so that we can intervene before it is dispatched.

On our site you have the possibility of purchasing 25€ and 50€ digital gift cards (as well as beautiful and delicious gift boxes).

Click here to go to the digital gift cards and gift packs.

If you want a different customisation than the gift card denomination, please email us at info@molomodo21.it with your gift card request.

On the final page of the shopping cart in the summary part with the order total you will find the appropriate field "Do you have a discount code?" and by clicking you can enter the coupon.


We accept all types of payment (card, Paypal, Sofort, American Express, Apple Pay, Google pay, transfer). Cash on delivery is avalaible only in Italy. You can choose your preferred payment method when confirming your order.

If you opt for cash on delivery (only applicable for deliveries in Italy) there is a fixed contribution of €5 to be given to the courier, regardless of the amount of your order, as this is a contribution required by the courier. For cash on delivery, the courier only accepts payment in cash: in this regard, we ask you to always have the total amount ready on delivery to avoid misunderstandings with the courier.

All orders for which you have chosen payment by bank transfer will be taken care of from the day of notification of credit.

We accept payment by wire transfer. All orders with payment by wire transfer are taken care of the moment we are notified of the credit.

This is a fixed fee that the courier charges directly for payment on delivery and is unrelated to shipping costs. Please note that payment on delivery is only accepted for orders within Italy.

Make sure that you have entered all the correct data, such as the transaction authorisation code required by the bank. Sometimes the problem may also be a line issue, so check that your connection is working. If you still encounter problems, please contact our customer service and we will solve the problem together.

After the conclusion of your order, you will be sent an email with the summary of your order: here you will find the list of selected products and the delivery and billing addresses corresponding to the current order; we ask you to check the address data once again to be sure and in case of changes contact our customer service immediately.

If you do not find the email, please check that it has not been placed in your spam or promotions folder: if this is the case, please move the communication to your inbox and point out that it is an important communication; this way we will be sure that you will receive the other reference emails for your order, such as the one containing the shipment tracking.

If you do not find the email in your spam and promotions folders either, please contact us and we will check it together.

Yes, when confirming your order please fill in all your tax data for the invoice in the invoice address fields. Once your order has been delivered within a few working days you will find the invoice in your tax drawer.

We handle all orders in-house and ship from our warehouse located in the old Genoese district of Molo, near the Porto Antico.

Fresh products are shipped from Monday to Wednesday in order to maintain the cold chain, preventing the goods from remaining too long on the road with the courier (they deliver in 24/48h in Italy anyway). For foreign shipments, the shipping days for fresh products are Mondays and Tuesdays (delivery time 48/72h). We use thermal packaging and gel ice for food transport, so your products will always be delivered in the best condition. We use 100% recyclable packaging!

For more information on delivery times abroad, please refer to the dedicated shipping page.

If you have made additions to your current order, these items will be added to your original order, depending on the timing.

In the delivery phase, however, it may happen that, if it is a shipment consisting of several packages, one of these will fall behind in the journey: this will be reported to you in the tracking and in the meantime we will have already contacted the courier to arrange delivery of the slowest package as well.

When you reach the threshold of 89€ of the total sum of all your products (only products) in your cart, you get free shipping. This only applies to orders with delivery within Italy.

Shipping costs in Italy are €8.90 including packaging costs. Upon reaching €89 of the total amount of the products, shipping becomes free of charge. If you choose C.O.D. as payment method, you will have to pay the courier the 5€ delivery contribution: the C.O.D. contribution remains fixed at 5€ even with free delivery (as they are two independent things). For deliveries to areas not directly served by national couriers (e.g. smaller islands) we reserve the right to update the delivery charge in agreement with the customer.

Shipping costs for delivery to EU countries is always €19.90.

For deliveries with longer than standard transit times we can offer premium shipping (EU delivery in 24/48h) in order to guarantee the freshness of the products.

For more information on delivery times abroad, please refer to the dedicated shipping page.

For delivery to countries outside the European Union, there is no possibility of placing an order directly on e-commerce, but a prior assessment of feasibility must be made with the shipping department. We therefore ask you to send us a message to customer service, complete with a list of desired products (already with quantity) and delivery address. We will respond with our evaluation of the shipping.

Prevention is always better than cure. Always check immediately after completing your order that you have provided a correct delivery address with all the details (e.g. name on the intercom, especially if you are not the one receiving the parcel). We will always send you a summary at the conclusion of the order where you can check your details. If you find that changes need to be made, please contact us as soon as possible before the order is dispatched.

When the order has already been entrusted to the courier, a change of delivery address unfortunately results in a postponement of delivery in many cases. For this reason we repeat our warning to always check the address when completing the order. However, if you need to change the address once the parcel has left, you can contact us via customer service.

Yes, when confirming your order you may indicate two different addresses for billing and shipping, e.g. because your registered office is in a different place than the delivery address or because you will not be the one to receive the parcel.

The selection of the different addresses, with the possible addition of a further address, takes place in the address section on the final page during order completion.

Registered customers can save their favourite addresses.

When we receive your order we will estimate the shipping time of your order: if your order contains only long-life products this will be entrusted to the courier within the following 24 hours; if your order contains fresh products this will be shipped within the following 24 hours, but only between Monday, Tuesday and Wednesday (in Italy) and Monday and Tuesday (EU).

From the moment we entrust your order to the courier, delivery times in Italy are 24/48h for most locations (Calabria, Sardinia and Sicily are always at least 48h). For transit times abroad, please refer to the table on the shipping page.

All shipments are tracked and you will receive a communication with the tracking on the evening when we dispatched your parcel.

By the evening of the day we dispatched your parcel you will receive an email notification with the tracking of your order so that you can follow the delivery step by step. Express couriers do not have guaranteed time slots for delivery and therefore it is not possible to predict when your parcel will be delivered.

Given the type of food products we sell, we require that someone is always present at the address you indicate to receive the delivery (this is why many people enter their place of work): if by chance you are unable to provide us with a manned address, please contact us so that we can evaluate alternative solutions.

No, this service is not currently provided. Delivery by couriers only takes place on working days before 7 p.m.

For our national and international shipments we rely on the express couriers DHL and BRT (DPD in EU).

Since we ship food, we ask for your full cooperation for a successful delivery and therefore it is necessary that the delivery address is always guarded by someone who can receive the parcel. Then, the unexpected can always happen: in this case, if you can, notify a neighbour and keep your mobile phone handy so that if the courier calls you, you can tell him where to leave the parcel; if you cannot be reached by phone, try leaving a note on the house intercom with the delivery instructions, but we already warn you that this is not an accepted practice by everyone because that note could have been put there by anyone. In the unfortunate event that the delivery did not go through the first time, the courier will make a second delivery on the first available working day. Always follow your tracking for updates.

99% of the time shipping problems are caused by incorrect or incomplete information provided when ordering, so always check that everything is correct (name on the intercom, mobile phone number, etc.).

Especially if you are not the one to receive the parcel, make sure that the address you choose is the correct one for delivery: it often happens that for gifts you give your home address but nobody is ever at this address; therefore, as far as possible without spoiling the surprise, even for gifts have the recipient's details confirmed as complete.

At the time of dispatch we send you tracking, this helps to have an idea of when your parcel will be delivered: on the day of delivery keep your phone handy as the courier may contact you beforehand to confirm that you are at home.

If you have chosen C.O.D. payment, you must have cash available at the time of delivery to avoid any inconvenience with the courier.

In the unfortunate event that there is indeed a problem with the courier, contact us immediately and our shipping department will take care of everything.

All our shipping packaging can be reused (e.g. ice you can put in the freezer for a few hours to make it as good as new) and if you no longer need the packaging you can recycle it because everything is 100% recyclable.

By law, perishable products cannot be returned. For any needs, however,please contact our customer service team, who will certainly be of assistance.

For all matters concerning returns, please refer to our conditions of sale.

Yikes! Fortunately this almost never happens, however in the remote case that something has happened to your products and you need assistance, always remember to provide us with photographic evidence (it's not that we don't trust you, it's that administrative practice) and not to throw the product away. Contact our customer service immediately when you encounter the problem!

I swear I read all the FAQs...

But I still need help!


We are here for you! Write to us at info@molomodo21.it or
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