For deliveries abroad, we do not require a minimum order quantity and there is no maximum shipping weight. Shipping costs for deliveries within Europe are always €19.90*. The express couriers used allow us to reach most European locations in 48/72h: as we have already pointed out, these times refer to the actual transit time, excluding handling time in our warehouse depending on the products chosen (e.g. fresh products can only be shipped abroad on Mondays and Tuesdays). For all needs and urgency, we ask you to contact us well in advance so that we can organise the shipment as best as possible.
The delivery address given must be complete in every detail (house number, name on the intercom, telephone number, etc.) as the hundreds of kilometres between us and the place of delivery do not make it easy to make corrections on the spot. If it is a shipment made from Italy to abroad this applies even more and we ask you to check well with the consignee that all the data is correct and if you do not have confirmation that there is always someone at the delivery address ready to receive the parcel, you must contact us so that we can agree on an alternative but safe address (for example a point affiliated with the courier where the consignee can collect the parcel).
In many countries, delivery without a recipient, i.e. the parcel being left at the door, is not accepted.
The recipient's phone number must be a local phone number and not an Italian one.
For non-EU countries not listed in the table below, please contact our customer service department beforehand to assess the feasibility of shipment.
*Except for the few areas defined as remote, i.e. not directly reachable by the express couriers we work with. To these destinations we reserve the right to change the order, after contacting the customer. This is because we want the products you purchase to arrive at their maximum quality and not to impair the organoleptic properties with excessively long transport times. There may therefore be a need to replace products, update shipping costs or cancel the order.